Privacy Policy

Unless otherwise defined in this Privacy Policy, capitalized terms used in this Privacy Policy have the meanings defined in the Terms and Conditions of LEXUS CONNECT

Amended as of 6 December, 2021

1. “Personal Information” means any information regarding identified or identifiable natural person protected under the laws and regulation in the Territory

2. The User agrees that Toyota Tsusho Connected Middle East FZCO (here after referred to as “TTCME” or “we”) may collect Personal Information relating to the User that is provided in the course of his or her use of LEXUS CONNECT and which is reasonably necessary to enable TTCME to provide the LEXUS CONNECT and related services (including the Individual Service and the optional content) and information relating to the status of his or her use of LEXUS CONNECT. The purposes for which such Personal Information will be processed, used and shared are limited to those set out in this Privacy Policy

3. TTCME shall manage the Personal Information that it collects in a safe manner

4. The User agrees that TTCME may use Personal Information (including but not limited to his or her name, address, date of birth, telephone number and e-mail address) for the following purposes and the User consents to such:
a. dispatching and sending notices and other forms of communication to the User in relation to, among other things, LEXUS CONNECT products and services.
b. providing LEXUS CONNECT and making LEXUS CONNECT available to the User.
c. planning and developing products and services, or implementing surveys, for the purpose of improving the quality of products and services and user satisfaction.
d. providing services relating to LEXUS CONNECT to the User.
e. responding to inquiries from the User.
f. implementation of campaigns aimed at promoting the use of the Application or LEXUS CONNECT

5. TTCME monitors and records conversations between the User and TTCME where it is necessary to do so for the sole purpose of:
a. confirming the content of the User's request.
b. improving the quality of services provided to the User and User satisfaction

6. TTCME may disclose Personal Information (including but not limited to his or her name, address, date of birth, telephone number and e-mail address) to the following parties to the extent required, in TTCME’s sole discretion, to provide the LEXUS CONNECT service and related services. When we disclose Personal Information to the following parties, TOYOTA Motor Corporation, the Individual Service Provider, the Distributors and such other entities, we use reasonable means to ensure that TOYOTA Motor Corporation, the Individual Service Provider, the Distributors and such other entities safeguard the Personal Information.
a. TOYOTA Motor Corporation or any company in the TOYOTA group of companies.
b. the Individual Service Provider.
c. the Distributors.
d. the dealer or the branch from which its Vehicle compatible with LEXUS CONNECT was purchased.
e. any other entities which are entrusted to perform any activities regarding to the LEXUS CONNECT by TTCME

7. TTCME and the Distributors may disclose his or her Personal Information if it judges that such disclosure is necessary to protect an important interest of the User or a third party, or if it is necessary to do so as a result of a legal obligation with which we must comply, irrespective of the jurisdiction in which that legal obligation arises

8. TTCME and the Distributors shall comply with a request made by the User to the extent that TTCME and the Distributors are able to do so while acting in accordance with applicable laws. The User acknowledges and agrees that the deletion of his or her Personal Information may make it necessary for TTCME to terminate his or her use of LEXUS CONNECT

9. TTCME will not retain the Personal Information of the User for longer than reasonably necessary for the purposes for which it was collected or for which the User has otherwise consented

10. The User may request the disclosure, correction, deletion, and suspension of the use of his or her Personal Information by contacting TTCME at:
P.O. Box 372019
Dubai Airport Free Zone
Dubai
United Arab Emirates
TEL: +971 4 366 2196